Return Window
You have 30 days from the date of purchase to exchange unused products. Please note that all sales are final, and refunds are only available for defective items.
Eligibility Criteria
To qualify for a return, your item must be in its original condition, unworn, and unused.
Return Limitations
Please note that returns are not supported for items ordered in the wrong size, or color, or if you simply changed your mind.
Initiating a Return
To start the return process, please contact our team at info@techoretic.com. Provide a clear photo or video demonstrating the issue to expedite resolution.
The following table outlines specific issues and the corresponding evidence required to initiate a return process:
|
Issue |
Required evidence |
|
An issue with the quality of the print |
A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
|
An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. |
|
Print in the wrong area |
A clear photo of the product you received, folded in a way that clearly displays both sides. |
|
Wrong product |
A photo of the product that was received, with the size tag clearly visible as well. |
|
Delivery-related product damage |
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
Shipping Costs Responsibility
You are responsible for covering the shipping costs associated with returning an item. These costs are non-refundable, except in cases of defective products.
Refund Details
If a refund is issued, the amount will be adjusted to account for the return shipping costs. This policy ensures fair handling of returns while maintaining transparency for our customers.
Exchanges
Exchanges follow the same conditions as returns. Simply indicate your preference for an exchange when initiating the return process.